Privacy Policy

GlowUp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and profile photos when you create an account
• Professional Profiles: Business information, services offered, credentials, portfolio images, videos, and location data for self-care professionals
• Client Information: Booking details, appointment history, reviews, and payment information
• Communications: Messages sent through our platform between clients and professionals
• Payment Information: Billing details processed through our payment provider, Stripe

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect clients with self-care professionals
• Process transactions and send related information
• Send appointment reminders and notifications
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience on our platform

We may share your information in the following circumstances:

• With Professionals/Clients: To facilitate bookings and communications between parties
• Service Providers: With third parties who perform services on our behalf (payment processing, email delivery, hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Our platform integrates with third-party services that have their own privacy policies:

• Stripe: For payment processing and subscription management
• Google: For authentication (sign-in) and maps functionality
• Twilio: For SMS appointment reminders

We encourage you to review the privacy policies of these third-party services.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Professional profiles and reviews may remain visible even after account deletion to maintain the integrity of our platform.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal requirements
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information below.

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookies through your browser settings, but disabling them may affect the functionality of our services.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please send us a message and we'll reply to customersupport@glowupbeautyco.com.